Legal

General Booking Terms

Last updated: September 2026

Scope

These terms govern the booking of furnished accommodation through Prestige Stays Paris. Any booking implies acceptance of these terms.

Booking and payment

The guest selects the property, dates and number of guests; the total price is calculated automatically before payment. Payment is processed securely by our payment provider. The accommodation is made available for the agreed booking dates after successful payment and confirmation of the reservation.

Prices and inclusions

Prices are displayed in euros (EUR). Unless otherwise stated on the property page, the price includes furnished accommodation, bed linen, towels, Wi-Fi and final cleaning.

Check-in, check-out and availability

The availability calendar is synchronized automatically with reservations. Check-in and check-out times, together with arrival instructions, are sent to the guest after the reservation is confirmed.

Guest responsibilities

The guest agrees to occupy the accommodation responsibly and to respect the house rules shown on the property page, as well as neighbours and the building's common areas.

Cancellation and refund policy

More than 7 days before check-in: Full refund.
7 days or less before check-in: 50% of the total booking amount is non-refundable.
Less than 48 hours before check-in: 100% of the total booking amount is non-refundable.
No-show: 100% of the total booking amount is non-refundable.

Any refund due is processed to the original payment method.

Modification and cancellation requests

Any modification or cancellation request must be sent in writing to Prestige Stays Paris using the contact details below. Requests are handled in accordance with the cancellation conditions above.

No-show

If the guest does not arrive on the scheduled check-in date, the reservation is treated as a no-show: 100% of the total booking amount remains due and non-refundable.

Damages and exceptional charges

The guest is responsible for any damage caused to the accommodation or its equipment during the stay. Exceptional charges may apply in the event of damage, loss or breach of the house rules.

Customer service

For any question regarding your booking, contact Prestige Stays Paris: